What you're agreeing to
These Terms of Service are the agreement between Mibsal ERP ("Mibsal", "we", "us") and the organisation that registers for an account ("you", "your organisation"), whatever sector it operates in. By registering, you agree to them on your organisation's behalf. If you are registering as one of its employees, you confirm you are authorised to do so.
What you're buying
A subscription to use Mibsal ERP — the records, scheduling, invoicing and government e-invoicing, expense tracking and reporting your plan includes, together with any sector-specific tools that plan entitles your organisation to — for the number of staff and the features your plan covers. Every price shown on our site and in the admin panel includes sales tax. There is no separate tax added at checkout or on your invoice from us.
The trial
New organisations get 14 days of full access before any payment is due, with no card required to start. If you decide Mibsal ERP is not for your organisation, you can simply stop using it — nothing is charged automatically at the end of the trial.
Payment
Mibsal ERP does not use a card or online payment gateway. Payment is arranged directly with us — currently by bank transfer — once your trial ends and you choose to continue, and again at the start of each billing period you choose (monthly or yearly). We record your payment and activate or extend your subscription once it clears.
If a payment is late
A paying organisation gets a 7-day grace period after a billing period ends, during which it keeps full access — we understand a bank transfer can clear a day or two late. If payment still has not been recorded after that window, or if a trial ends without becoming a paid subscription, your organisation's account moves to a read-only state: every record stays exactly as it was, you can keep reading and exporting it, but you cannot create or edit anything. The moment we record your payment, full access is restored immediately — nothing is lost or needs to be re-entered.
Accounts and authorised users
Your organisation controls who may use its account and must keep user details current, assign the least access each role needs, protect passwords and devices, and tell us promptly about suspected unauthorised access. An account is for the named user and may not be shared. Actions performed with a valid account are treated as authorised by the organisation unless reported otherwise.
Your organisation's responsibilities
You are responsible for:
- The accuracy of the data your staff enter — Mibsal does not verify or correct it.
- Who on your staff has an account, and what permissions each account holds. A receptionist's account should not be able to do an accountant's job unless you decide it should.
- Using the platform lawfully, and not attempting to access another organisation's data, disrupt the service, or use it to send unsolicited communications.
- Your own regulatory and professional obligations in the sector you operate in — licensing, record-keeping requirements, consent, tax, and anything else the law of your market requires of your organisation specifically. Mibsal provides the system. It does not carry on your trade or profession, and it does not decide what should be recorded about a person.
- If your organisation provides care, or otherwise records health data, the additional duties that come with it — clinical record-keeping, informed consent and professional licensing. Mibsal supplies software. It does not provide care and does not exercise clinical judgement.
Who controls the data in your account
As set out in our Privacy Policy, your organisation controls the records it enters and instructs Mibsal as processor. The organisation is responsible for a lawful basis for each processing purpose, clear prior consent where required, notices to the people concerned, responding to their requests, retention decisions and its obligations under Jordanian Personal Data Protection Law No. (24) of 2023 — and, where it records health data, the healthcare rules that bind it. Mibsal remains responsible for its own processor duties and for the limited account, website, billing-contact and security data it controls directly.
What we don't yet offer
We would rather tell you plainly than have you assume it: we do not currently offer a guaranteed uptime commitment or a formal service-level agreement, we do not hold an external security or healthcare-data certification (such as ISO 27001, HIPAA or SOC 2), and we do not integrate a card or online payment gateway. If any of that changes, we will say so here and on the pricing page.
Third-party services and JoFotara
Some functions depend on third parties, including email delivery and the government e-invoicing service of the market you operate in — in Jordan, JoFotara. Your organisation chooses whether and when to submit an invoice and is responsible for its tax registration, credentials and invoice accuracy. A third party's availability, decision or processing is outside Mibsal's control, but we will preserve the status and evidence the platform receives and will not report a submission as accepted unless the integration reports acceptance.
Ending your subscription
You can stop your subscription at any time by telling us. We can also suspend an account for a clear breach of these terms (for example, using the platform to access data that is not your clinic's). Either way, your clinic's records are retained, not deleted, and you can request a full export of them at any time — during an active subscription, during the read-only grace state, or after you've stopped using the platform — by writing to contact@mibsal.com.
Your data and our software
Your organisation retains its rights in the information it enters. You give Mibsal the limited permission needed to host, copy, process, transmit and back up that information solely to provide, secure and support the service and comply with law. Mibsal and its licensors retain all rights in the software, design, documentation and brand. These terms grant a limited, non-transferable right to use the subscribed service. They do not transfer ownership of the software.
Changes to the service and these terms
We build and improve Mibsal ERP continuously. We will not remove a feature your organisation relies on without notice, and if we change these terms in a way that matters, we will update this page and let registered organisations know.
Liability
Mibsal ERP is provided as a tool to help run your organisation's operations. It is not a substitute for your own professional judgement and obligations — including clinical judgement where your organisation provides care — or the advice of your own accountant or lawyer. To the extent permitted by Jordanian law, our liability to you is limited to the fees you have actually paid us in the 12 months before a claim arises.
Governing law
These terms are governed by the laws of the Hashemite Kingdom of Jordan. Before filing a claim, each party should give the other written notice and a reasonable opportunity to resolve the dispute in good faith. If it is not resolved, the competent courts of Jordan have jurisdiction, subject to any mandatory rule that applies.
Contact
Questions about these terms can be sent to contact@mibsal.com.